Apple Profile Manager Configuration Try Again

• one. Invalid Contour
• 2. Even later on successful sync, the device does not go listed on the DEP Devices folio on the Hexnode portal.
• 3. The configuration for your iPhone/iPad could non exist downloaded. The configuration is not available
• four. Cancelled
• 5. A server with the specified hostname could not exist constitute.
• 6. NOT_ACCESSIBLE.
• 7. Unable to view the MDM servers tab subsequently signing into the ABM portal.

one. Invalid Profile

Description

A mutual mistake bulletin during device activation.

Solution

Here are some possible remedies for this error:

• • Make sure that you have adequate MDM Licenses to manage your devices.
    1. Sign in to your Hexnode UEM portal, head on to Admin > License > Total device count.
    
    2. Head on to Dashboard and bank check the number of enrolled devices. If the number of your enrolled devices has reached the maximum limit for your license, you need to upgrade the license to manage more devices.
    
  • Ensure that the Server Token has non expired.
    1. Later signing in to your Hexnode UEM portal,
       navigate to Admin > Apple Business organisation/School Director > Apple tree DEP.
    2. Switch to the DEP Accounts tab and cheque the date of license expiration.
    

• • In case the Server Token has expired,
    1. Sign in to your Apple Business Managing director business relationship.
    2. Navigate to Settings > choose your MDM server > Click on Download Token to download a new DEP Token from your server.
    3. Head on to Admin > Apple Business/School Manager > Apple DEP > DEP Accounts.
    4. Click on the edit icon that appears when you move the cursor to the right of the respective DEP business relationship.
    5. Upload the new token in the Upload Token field and click Salvage.
    

• • Verify that you have pushed the DEP Policy to your iOS device.
    1. 1. You tin push the DEP Policy to your iOS device(southward) past signing in to your Hexnode UEM portal.
          Get to Admin > Apple Business/Schoolhouse Manager > Apple DEP.
       2. Select DEP Devices > Choose the required device(s) > Click the Associate DEP Profile button.

    Now, y'all need to wipe your device to re-enroll them into your Hexnode UEM account.

  • Check if the Pre-canonical settings have been enabled in both Enrollment settings and Apple DEP settings.
    On your Hexnode UEM portal,
    1. Go to Admin > Enrollment.
    2. If you have enabled the pick Pre-canonical Devices merely under Enrollment Restrictions,
       1. Head on to the Admin > Apple tree Business concern/School Director > Select Apple DEP > DEP Accounts.
       2. Click on the edit icon that appears when you move the cursor to the right of the respective DEP account.
       3. Check the option Add as Pre-canonical Device > Click Save.
       
  • Ensure that the Bone updates are not pending on any of the iOS devices that y'all are trying to enroll.
    In instance there are pending Os updates, y'all demand to remove the required devices from your Apple tree Business Manager account before executing the OS update.
    1. Go to Apple Business organisation Managing director and sign in to your account.
    2. Click Devices. Search and select the required devices from the list. You can filter devices based on their source, society numbers, device types, etc.
    3. Adjacent, click on the database icon.
    4. Select the Unassign option to unassign devices from the MDM server.
    5. Later unbinding the device from the MDM server, complete the awaiting Os updates on your iOS device.
    6. Go back to your Apple Business Managing director account and re-assign the devices to the MDM server.
    7. Now, sign in to your Hexnode UEM portal and navigate to Admin > Apple Concern/School Manager > Apple DEP > DEP Devices > Click the Sync with DEP button.
    

2. Even after successful sync, the device does not get listed on the DEP Devices page on the Hexnode portal.

Solution

Perform the following methods to resolve this syncing outcome:

• Check whether the DEP token is expired. Renew the DEP token, and then factory reset the devices.
• If the DEP token is non expired, ensure that any new terms and conditions released by Apple are accepted from the ABM portal. If Apple tree'due south terms are non accustomed, renew the token again (even if the token is nevertheless valid) and take the conditions. Now, perform the sync action once more.
• Ensure that y'all accept not enrolled the device in the MDM server using an enrollment method other than DEP. If whatsoever other method is used, remove the device from management and reset your device to factory settings. From your Hexnode UEM portal, go to Admin > Apple tree Business/School Managing director > select Apple DEP > click the Sync with DEP button.

3. The configuration for your iPhone/iPad could not be downloaded. The configuration is not available

Clarification

Error message during device activation.

Solution

• Cheque your network connectivity.
• Additionally, cheque if the MDM server is reachable from another device in the same network.

4. Cancelled

Description

Error bulletin during device activation.

Solution

• Check your network connectivity.
• Try restoring the device. Restoring a device reloads the configurations into it. Then, try re-enrolling the device afterward restoring it successfully.

5. A server with the specified hostname could non exist found.

Description

Fault bulletin during device activation.

Solution

• Check your network connectivity and endeavour again.

6. NOT_ACCESSIBLE.

Description

Error message while calculation devices to the DEP portal.

Likely Cause

This error befalls if the device is either not eligible for ABM enrollment or is already enrolled by some other organisation.

Solution

• Check if the device is eligible for DEP enrollment. If not, enroll the device via Apple tree Configurator.
• Ensure that the device is not already enrolled or maintained past another organization.

7. Unable to view the MDM servers tab subsequently signing into the ABM portal.

Solution

• Make certain that you log in to ABM with an account with either Administrator or Device Enrolment Manager roles. To assign such roles in ABM, sign in to Apple Business organisation Manager with an business relationship that has the role of Administrator or People Manager. Then, select Roles under People and edit/add the required roles for the respective users.
• Likewise, ensure that the admin has agreed to Apple's terms and weather condition.

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Source: https://www.hexnode.com/mobile-device-management/help/common-errors-while-enrolling-in-apple-business-manager/

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